Crochet Animal Hats & Patterns by IraRott Inc.

Ira Rott's Shop Policies

Welcome to my design studio!!!

The color and buttons might slightly vary from the picture you see on your screen, please read description and do not hesitate to ask if you have any questions before ordering. We do our best to reply promptly.

Privacy

IraRott inc. Privacy Statement

Protecting your privacy is important to us. We hope the following statement will help you understand how IraRott Inc. collects, uses and safeguards the personal information you provide to us on our site.

I. We do not collect any personal information, other than to ship your product.

II. We never share information. All information collected is used only in the sales / shipping process.

III. We do not collect any information for marketing purposes

IV. All Transactions are through a secure server via PayPal

Payment

• We accept PayPal, Master Card, Visa, American Express, Bank Cards.

• If you are ordering a custom item, we will send you a PayPal invoice that can be paid with any mentioned methods.

• If you pay with an e-check (bank card) through pay pal, the payment must be cleared before your order can be shipped

• Tax will apply to all Canadian transactions.

Copyright Information

• All photos that are published on IraRott.com are copyrighted and all rights are reserved. This means you must have prior written permission from Ira Rott to use any of our photos on your Website, FaceBook, Blog or any other social media site.

• Using of any photo that belongs to IraRott inc for commercial purposes is strictly prohibited.

Patterns

• Patterns will be automatically emailed to you after payment is cleared.

• If you did not receive your PDF pattern with in few minutes after payment went through, please contact us for assistance

• Please note, there is no refund if the pattern has been already emailed to you.

Waiting List

•Waiting list is a period of time needed to create your item before it can be shipped. Shipping time is not included in waiting list. Most items in our shop have to be custom made by your specifications. Current waiting list is posted on the top of right side on each page.

•If you are buying a pattern (instruction on how to make an item), it will be sent to your email right after payment is cleared, there is no waiting list for PDF patterns.

Shipping

CANADA : via Canada Post approximately 2-7 business days

• Expedited Parcel (includes location tracking and insurance)

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USA: via Canada Post approximately 6-10 business days

*** Shipped as Small Packet Air-USA approximately (6 - 10 business days).

(includes insurance coverage but not location tracking) ( An Additional fee is required if you would like a tracking number )

International shipping (Outside of Canada) could take longer then posted for customs reason ... Please, be patient and let us know if you do not receive your package with in 45 days. Waiting period for custom orders is not included in shipping time.

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EVERYWHERE ELSE (Outside of North America)

via Canada Post by ground approximately 2-10 weeks:*** Apply to all multiple items orders if shipping was not upgraded to air.

• International Surface Small Packets (includes Insurance coverage up to $100, not location tracking) ( An Additional fee is required if you would like a tracking number )

via Canada Post by air approximately 1-5 Weeks :*** An Additional Fee will charged for multiple items orders, please contact us before ordering.

• International Air Small Packet (include Insurance coverage but not location tracking) ( An Additional fee is required if you would like a tracking number )

• PLEASE NOTE: International shipping (Outside of Canada) could take longer then posted for customs reason ... Please, be patient and let us know if you do not receive your package with in 45 days (air mail) and 12 weeks (ground shipping). Waiting period for custom orders is not included in shipping time.

Please Contact us for all orders outside of North America for exact shipping charges before ordering.

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FedEx or Express Post shipping can be requested with an additional charge, please contact us.

Refunds and Exchanges

We take pride in providing a high quality product, if you require an exact size , please include exact measurements when ordering.

As every item is custom made, there is no refunds, exhanges will be done if there was an error in shipping the correct size.

There is no refunds on patterns.

Disclaimer

Babies or small children should not be left alone with any handmade items that have tails, braids small plastic pieces such as or buttons and animal noses. These items are for photo props or to be worn with adult supervision. All Items can be custom ordered with no braids, button or tails. Please contact us if you have any questions or concerns.